Privacy Policy

Information you provide directly:

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• Name, email address, contact details.
• Payment details (processed securely through Stripe, we do not store card information).
• Information provided when booking sessions, creating an account, or contacting us.

Information we collect automatically:

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• Technical data such as IP address, browser type, operating system, and referring website.
• Usage data about how you interact with the Website and platform.

Sensitive information:

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• If you enter into a client agreement, we may collect personal or sensitive data (e.g., relevant wellbeing information) as necessary to provide services. This data is handled with the utmost confidentiality and safeguarded in line with professional standards.

We use personal data to:

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• Provide access to our Website, member platform, and services.
• Process payments securely via third-party providers (Stripe, Memberstack).
• Communicate with you about your account, membership, or bookings.
• Deliver digital content and community features.
• Ensure Website functionality, security, and improvements.
• Comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis, such as consent, contract fulfilment, or legitimate interest.

We do not sell or rent your data. We may share information with:

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• Service providers: trusted third parties that support payment processing (Stripe), membership management (Memberstack), or communication tools
• Legal obligations: where required by law, court order, or to prevent harm
• Professional obligations: in rare cases where disclosure is necessary to protect you or others from significant risk, in accordance with professional ethics.

We retain your personal data only for as long as necessary to:

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• Deliver services and maintain your account.
• Fulfil legal, accounting, or reporting requirements.
• Uphold professional obligations regarding therapeutic records (if applicable).

Once data is no longer required, it will be securely deleted or anonymised.

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. These include:

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• Encrypted data storage.
• Secure password protection and access controls.
• Use of GDPR-compliant third-party service providers.

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.However, no method of online transmission is entirely risk-free, and we cannot guarantee absolute security.

Under UK GDPR, you have the right to:

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• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data where appropriate.
• Restrict or object to certain processing activities.
• Request transfer of your data to another provider.
• Withdraw consent at any time (without affecting prior lawful processing).

To exercise your rights, please contact us at support@psychebydanielle.com.

This Website uses cookies and similar technologies to improve user experience, analyse traffic, and personalise content.

What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember user preferences and provide a more seamless browsing experience.

Types of cookies we use:

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• Essential cookies: required for the Website to function (e.g., login, account access, secure checkout).
• Performance cookies: collect anonymous data about how visitors use the Website (e.g., Google Analytics).
• Functional cookies: remember your preferences and settings
• Marketing cookies: track browsing activity to provide relevant advertising (used only with your consent).

Managing cookies:

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• You can manage or disable cookies through your browser settings at any time.
• Please note that disabling cookies may affect the functionality of the Website.

By continuing to use this Website, you consent to the use of cookies as described in this Policy.

This Website is operated from the United Kingdom. If you access it from outside the UK, you do so at your own discretion. Your data may be transferred and processed in jurisdictions where data protection laws differ from those in your country.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Significant changes will becommunicated via the Website or by email.

For questions about this Privacy Policy or how your data is handled, please contact:

Psychē by Danielle

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📧support@psychebydanielle.com
🌐www.psychebydanielle.com

If you are dissatisfied with how your data is processed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

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Last updated: 1st October 2025